How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How come I can only pay with PayPal when I know you have other payment options available?
This is a security feature used when you order an e-Pattern as well as any other items to your cart as only real time payments can be used to purchase digital goods.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I check if my order has been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Sometimes we run out of items due to phone orders. If this occurs we go out of our way to let you know that your choice may not be available and we may offer a replacement or place the item on backorder. If this has not occured and an item is missing please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. Please note that we ship via Australia Post and once we deliver to the post office it is out of our control. There are times that may cause delays due to high volumes of shipping through the post such as public holidays or the silly season or possibly your items having to be shipped overseas, this is out of our control but we do ask you to be patient and allow a few extra days during these times. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. You may choose from credit card, Paypal, and for Australian residents only direct deposit, postal money orders and Cheques are also accepted  (these will need to clear before stock is shipped). At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship?
Once your order is received it is reveiwed then it is packed. You will be notified by phone if an item is out of stock or no longer available to give you the ption of replacing with a similar item. Once packed the items can be shipped. Depending on stock levels and the payment option chosen we try for a 24-48 hr turnaround
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent your personal information to others. This site collects information from our users at several different points on our website and is kept strictly confidential at all times. Your Privacy is important to us. Please Note personal information collected may be transferred and shared in the event selling this business but will be kept under the above agreement.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
You will be sent a copy of your invoice/receipt when the items are shipped via email (please add us to your safe list so you receive this as it may contain vital log in information for e-products you may have purchased) If your invoice/receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you. You will also receive a printed Invoice for your records with your items when they are posted.
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When will my credit card be charged?
Your credit card is charged within 2 days of placing the order, if your card can not be charged, the goods you ordered will not be sent and you will be notified via email or phone Please make sure the information provided is correct so as not to cause delays in processing your order. FABRIC ADDICTIONS will show on your bank statement to prove your purchase. Please note our processing facility (National Australia Bank) only allows us to accept Visa or Mastercard at this time.     All other cards can be processed through PayPal. PayPal accepts Visa and MasterCard credit and debit cards. You can also add Visa and MasterCard cards issued in some foreign countries.  Make sure that your billing address exactly matches the address on your card  statement.     

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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
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  PLEASE NOTE: ONCE YOU RECEIVE THE CODES TO ACCESS ANY OF THE E-PATTERNS ON OFFER YOU WILL NOT BE ELIDGIBLE FOR A REFUND AS IT WILL BE ASSUMED THAT YOU HAVE ALREADY DOWNLOADED THE PATTERN. IF THERE IS A PROBLEM WITH THE E- PATTERN PLEASE CONTACT ME FOR HELP I AM ONLY TO HAPPY TO WORK THROUGH ANY ISSUES WITH YOU